How to use Taxigo Driver app.
1Accept task – You have 20 seconds to accept incoming order. Pickup time is being automatically estimated, but driver can also change it manually.
2Drive to pickup location – You can use Google or Waze for navigation. If you have any problems or concerns about client location – call the client and ask for additional information.
3Waiting for client – It is a good manner to wait for at least 3 minutes before calling the customer.
4Begin the ride – If the client have not entered his destination address, then ask where would he like to travel.
5At the end of the ride choose the right payment method – The preferred payment method is always highlighted. In case the customer did not make any choice, he can do it during or at the end of the ride.
Driver app is currently available only for Android.
Download Taxigo Driver application from Google Play Market or click on the button below.
You will receive your login details after final registration to Taxigo.
In case you forgot the password – please contact your city manager.
Main screen
Highligted logo – you are ready to receive orders
Black logo – you are busy and will not receive orders
You can change your status by clicking on the logo.
Map
Districts (see districts tutorial)
Messages
Order history– shows your last rides and allows to contact your clients withing 3 hours after the ride has finished (green phone icon).
Payment and stats – shows your activity and an overview of your current month electronic payments.
Tariffs – allows you to switch between available tariffs.
Balance and Stats – gives an overview of your income and costs. You can compare certain periods or check your running balance.
Feedback – you can leave your feedback about problems with the app. Taxigo developers will check your logs and complains.
Kreutzwaldi puiestee 123 – client pickup address.
90% – successfull rides of current client.
TAXIGO APP – shows where is the order coming from (app, dispatcher, facebook etc).
To accept an order slide on the green button below (left to right).
To use Navigation – tap in the center of the map and choose your preferred navigator (Google Maps or Waze).
You have 20 seconds to accept the order.
Rejecting an incoming order To reject an incoming order slide the address bar to the left and press the red REJECT button.
Rejecting an order from inside your working radius will decrease your activity.
You are only allowed to reject orders, that are coming from outside your setup coverage radius.
To use Navigation tap in the center of the map. and choose your preferred navigator (Google Maps or Waze).
After arriving to the pickup address the app will automatically change your status to “taxi has arrived”. Client or dispatcher will also get notified.
To reject an incoming order slide the address bar to the left and press the red REJECT button.
Rejecting an order from inside your working radius will decrease your activity.
You are only allowed to reject orders, that are coming from outside your setup coverage radius.
You are allowed to call and ping the customer after at least 3 minutes from esimated time of arrival.
You can also sent an automatic SMS message. Just tap on the address bar and then on a message logo. Client will be notified that you are waiting.
If the customer doesn’t show up – slide the address bar to the left, tap on the red CANCEL button and choose the reason of cancellation (e.g. “client did not come”)
If the customer entered his destination address – you will see it in the bottom corner.
Both client and the driver are able to edit the destination address during the ride. It will allow the driver to use navigation.
Click on Taxigo logo on top of the screen to show the taximeter.
Districts functions allows you to receive new order upon the running one.
Please do not choose your district too early while driving with current client to avoid too long taxi delivery time.
There are 3 ways to use the districts:
- When you are in BUSY state (black logo) and choose a district – in this case you will make yourself visible for the customers in the chosen area, without taking your coverage radius into account.
- When you are in FREE state (highlighted logo) and choose a district – in this case you will be available only in the chosen areas, but ONLY inside your coverage radius. NB! In case the chosen district is outside of your radius – you will not be visible to the clients. Use this method to just limit your radius if you only want to operate in a certain part of the city.
- When you are driving with a passenger and choose a district – you will become visible to the new customers in the chosen area. You will be able to receive a second task upon the one running. NB! In this case just slide from the edge of the screen to switch between the two clients.
Drivers are not allowed to ask for any additional charge for rides outside of the city. If you have any complaints or problems – please contact your city manager for support.
After the ride you can change the price – in case you have a special agreement with the customer or in case of tips.
You will only see the payments methods preferred by your customer. If the client wants to use another payment method – he/she should choose a new method in client app. Driver can only confirm the client’s choice.
To launch the payment process tap on PAY button.
NB! You will see a green screen if payment was successful, and red screen if payment did not go through.
NB! You will see a green screen if payment was successful, and red screen if payment did not go through.
Reasons, why payment did not work:
- Credit card payment : there are no sufficient funds on the card, the card is blocked or expired
- Mobile payment client has succeeded his/her monthly limit, client’s operator does not allow payment
- Business clients client succeeded ride limit, does not have the right to use service at this time (limited by schedule), contract is stopped
Cash – client pays cash to the driver.
Card terminal – client pays with card in the car using bank terminal
Mobile payment – client’s mobile operator pays for the ride. DO NOT take cash from this client!
Credit card – client pays using his registered credit card. DO NOT take cash from this client.
Contract payment – client has an agreement with Taxigo and mays on a monthly basis. DO NOT take any cash from this client!
*All the electronic payments will be paid to drivers from Taxigo.
- Wash your car and find a nice background for the picture
- Step 7-10 steps away from the car
- Make a picture from an upright position from the height of your eyes
- Use a ¾ view, from the driver side of the car
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